LEVEL 5 DIPLOMA IN MANAGEMENT AND LEADERSHIP

Level 5 Diploma in Management and Leadership

Credits

37

GLH

155

TUT

390

Code

Course

Description

501

Principles of Management and Leadership in an Organisational
Context

This unit has been designed for learners who want to develop
or sharpen their professional edge and enhance personal
effectiveness. Learners will evaluate the impact of an
organisation’s structure and governance on management
and leadership. They will explore theoretical models,
management and leadership styles and approaches designed to
promote a culture of mutual trust, respect and support.

7

25

70

504

Managing Performance

This unit evaluates the reasons for managing performance and
the approaches that can be used. It explores methods of
rewarding the performance of individuals who exceed
expectations and analyses ways of managing under performance
in a professional and supportive manner. This unit focuses on
the way performance management, when used effectively, is able
to impact on individual and organisational achievement.

5

25

50

519

Managing Quality & Continuous Improvement

This unit looks at the challenge of developing quality within
organisations. It focuses on embedding continuous improvement
into working practices. On successful achievement of this
unit, learners will understand the scope and purpose of
quality management, approaches, tools and techniques for
managing quality and how to judge its success.

6

22

60

520

Managing Finance

This unit has been designed to enable learners to understand
how financial systems within organisations operate. Learners
will evaluate the sources of finance for organisations and
understand the principles for setting and managing budgets in
line with regulatory and organisational guidelines.

6

22

60

521

Using Date & Information for Decision Making

The aim of this unit is to equip learners with an
understanding of the purpose and practices of interpreting,
managing and presenting business data and information to
inform decision making.

5

26

50

514

Managing Change

This unit has been designed to enable the learner to evaluate
types and reasons for change within organisations and be able
to select and apply theoretical models for its management. The
purpose is not only to enable learners to develop the skills
to manage change and achieve set objectives but to do so in a
professional manner with open and honest communication
throughout the entire process.

5

19

50

510

Managing Conflict

This unit is designed to equip the learner with strategies to
manage conflict with confidence, find creative solutions and
make difficult decisions

–

Elective

22

50

522

Managing the Customer Experience

The aim of the unit is to develop managers understanding of
their roles and responsibilities in managing the customer
experience. Learners will develop an understanding of the key
features of a customer service culture and the customer
journey, which if managed effectively will impact on an
organisations success.

–

Elective

22

50

525

Using Reflective Practice to Inform Personal &
Professional Development

The aim of the unit is to equip learners with the
understanding of the value of reflective practice, and how
reflection can be used as the basis of meaningful personal and
professional development.

5

16

50